Drivers Safenet USB Devices

Sentinel USB Key

RISA uses a Sentinel USB Key for licensing. This key may be plugged into any USB port on the machine. When functioning properly the key will light up green or red when plugged into a running machine.

The design of Sentinel's keys has changed over the years. The oldest Sentinel USB Keys are purple, and typically do not have an adhesive label attached. Newer ones are black. The newest keys are purple and have a much more compact size to them. The black keys and new purple keys have an adhesive label designating their Key ID. See the image below:

Note:

  • If trying to determine whether a USB key is a RISA key, the presence of the serial # SRB11137 usually signifies it is a RISA key.
  • Safenet Sentinel Superpro keys, in rare instances, may have a problem being read when plugged into a USB 3.0 port. If you run into this issue please use a USB 2.0 port instead.

Launching the RISA Product

Action C: Change the settings for the dongle driver. Stop the parallel port driver subsystem in the dongle driver. Important - disconnect the USB dongle from the PC. Start the application SetupSysDriver.exe located in C: Program Files Common Files SafeNet Sentinel Sentinel System Driver. Click Stop NT parallel driver. Save the change. If your USB device does not work the most likely problem is missing or outdated drivers. When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘usb port not working. USB Device Server Setup for Windows. Improved the special key control function for Audio and HID devices in Windows 10. USB Device Server Setup for Windows. Improved connectivity with specific printers and USB devices. Support for SX-3000GB, SX-DS-4000U2, SX-DS-3000WAN, DS-510, DS-600, C-6800GB, DS-520AN.

When launching a RISA standalone product the product will search for a connected Sentinel USB Key. If no key is found then the following dialog box is displayed (Warning 3):

Drivers

The user can check the key then click Yes to try again, or click No to exit.

Note:

  • In rare circumstances Warning L:26 will accompany this message. If this occurs it is letting you know that there is a license file issue that is not authorizing the program. Either time tampering or UAC problems are occurring.
  • In very rare circumstances Warning L:509 will accompany this message. If this occurs it is letting you know that there is a license file issue in combination with a license file that is not authorizing the program. The latest version of the RISA Key Manager was not used in generating the Locking Criteria.
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Removing the Key

RISA Products periodically check to ensure that the Sentinel USB Key is plugged in. Removing the Sentinel USB Key during the operation of a RISA standalone product will eventually cause the following dialog box to be displayed:

Once this dialog box is displayed, no additional work may be done within the RISA Product until the key is inserted. Clicking the No button on the dialog box displayed above will automatically save the file (overwriting the previous version of the file) and exit the program immediately.

Remote Desktop

Standalone licenses allow access through Remote Desktop for all current RISA programs except RISASection.

Key Driver

A Sentinel driver is necessary for the machine to read the USB key. This driver must be installed prior to plugging in the key. The latest Sentinel System Driver (also called the Sentinel Protection Installer) can be obtained from the RISA Product Licensing website, and is always included in both the Network server and Standalone Perpetual installs (this install is ran from the SetupSPI.exe located in the RISASentinel Protection Installer folder).

To confirm that your machine is running the latest driver open the Device Manager, which is accessible through the Windows Control Panel. If the key is plugged in and the correct driver is installed then it will be listed under the Universal Serial Bus controllers as a SafeNet USB SuperPro/UltraPro device

Double-click on the SafeNet USB SuperPro/UltraPro device to view its properties. Clicking on the Driver tab will reveal the Driver Version:

Manual Driver Installation

There are times when the driver has some difficulty installing. In these cases it may be necessary to manually install the Sentinel Driver. To do this:

  1. In the device manager highlight the entry for the USB key. It may appear as USB UltraPro or USB SuperPro and have yellow triangle on it to indicate an incomplete driver install.
  1. Now right-click to bring up a menu as shown below and choose Update Driver Software…
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  1. You should get Update Driver Software dialog shown below. Select the Browse my computer for driver software option:
  1. The browse dialog below will come up. Browse to following location: C:Program Files (x86)Common FilesSafeNet SentinelSentinel System Driver
  2. Click Next on the dialog and the driver software should install.

SSD Cleanup

There are instances when uninstalling the key driver will leave remnants of information in the registry. This will sometimes cause problems in reading the key when a new version of the key driver is installed. In this instance it may be required to run the SSD Cleanup utility to fix this problem. This file is called SSDCleanup.exe.

It is located here (by default): C:Program FilesRISASentinel System Driverx64

Drivers Safenet Usb Devices Usb

Note:

  • If RISA has been installed to a location other than C:Program Files then you will find a Sentinel System Driver subfolder in that other location (e.g. C:RISA)

So the typical way to fix key driver issues is as follows:

  1. Uninstall the key driver from the machine.
  2. Run the SSD Cleanup utility (SSDCleanup.exe or SSDCleanupx64.exe).
  3. Re-install the key driver by running the SetupSPI.exe from the C:Program FilesRISASentinel System Driver folder
Safenet

I installed the Sentinel Security Components but the Installation program indicates that the correct version of the SafeNet Sentinel System Driver is not installed.


Note: this technical note assumes that you are using a USB Sentinel Dongle and Windows 7.
Problem:

Although you have installed the SafeNet Sentinel USB System Driver the Meta Imaging Series Installer does not recognize that the driver is present.

1. Confirm that the program was installed. In the Control Panel, click Programs and Features to see the list of installed programs. Confirm that a program entitled Sentinel Protection Installer published by SafeNet, Inc is present among the installed program (see below).


2. Confirm that the SafeNet driver has been installed by attaching the software license dongle to the computer. Bring up the Device Manager and confirm that you see SafeNet USB SuperPro / UltraPro among the Universal Serial Bus controllers (see below).
If either of the first two steps fail you should remove the dongle and proceed through an uninstallation and reinstallation of the Sentinel software.

  1. Unplug the Memory Key from the USB port.
  2. Remove the Sentinel driver. In the Control Panel, click Programs and Features to see the list of installed programs. Right click Sentinel Protection Installer. Click Uninstall.
  3. Run the appropriate SSDCleanup program found in the Tools folder of the CD (or downloadable from ftp://ftp.meta.moleculardevices.com/support/hardware/Sentinel/) Restart the computer if told to do so.
  4. Go through the reinstallation of the Meta Imaging Series Software and reinstall the Sentinel software.


If the first two steps proceed and the Meta Imaging Series Software still thinks you have the wrong version of the Sentinel driver the problem is likely in the computer registry.

WARNING: modifications to the computer registry can cause serious problems to your computer operating system. The next section is for advanced users only. If you are not an advanced user contact your local Information Technology expert for assistance.

Back up your computer and your registry before proceeding!

MetaMorph looks for the correct version of the SafeNet Sentinel System Driver in the computer registry.

In a 32 bit system the entry is found at: HKEY_LOCAL_MACHINESOFTWARERainbow TechnologiesSentinel System DriverCurrentVersion.

In a 64 bit system the entry is found at: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeRainbow TechnologiesSentinel System DriverCurrentVersion.

Sometimes the registry or that particular registry key becomes write protected, corrupted or the software does not have the correct privileges to modify. You have two possible solutions.
1. Change the permissions of the key:
2. Manually delete the registry entry and reinstall the Sentinel driver.
If you find that there is a problem with this registry entry that you can not modify or delete please contact your local IT group for assistance for the appropriate privilege levels.

Drivers Safenet Usb Devices Dongle

I tried to install the Sentinel Protection software but the installation completed with a warning it could not install the installer.

Drivers Safenet Usb Devices Pc Camera

This could be due to interference between the National Instruments driver and the Sentinel driver. For more information about this problem see How to resolve installation issues with National Instruments software and MetaMorph® Software.

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