Sling Media Driver

Here are some suggestions if you find that Watch on Slingbox.com plays audio, but doesn't show any video.

Watch on Slingbox.com uses a different video rendering technology than the desktop versions of the SlingPlayer software. But there should be no problems using Watch on Slingbox.com with most up-to-date computers.

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If you hear audio but see no video

Try these standard troubleshooting techniques:

Sling

Sling Media Dish

  • If you have another computer available, try accessing Watch on Slingbox.com on that computer.
    • If Watch on Slingbox.com plays properly on the second computer, make sure that the first computer has up-to-date operating system software, especially its video drivers. If you've been alerted that the WebSlingPlayer Plug-in for your browser needs updating, be sure to do it.
    • However, if the second computer also doesn't display video, the problem might be with your Slingbox and/or its connections.
  • Check that all connections ... especially video connections ... are correct and tight. Check this on both your Slingbox and your AV source(s).
  • If you have been alerted that a Slingbox Software update is available, perform the update as soon as possible.
    It's very easy to do, but make sure that you are at home near your Slingbox when you do it.
  • Using an HDMI cable? If you have video equipment that connects to your TV using an HDMI cable and then try to stream with your Slingbox, you may get extremely poor or no video when using Watch on Slingbox.com. When HDMI cable is attached to the set-top box, you may receive audio, but video is disabled due to HDCP ('High-bandwidth Digital Content Protection,' also known as HD Content Protection).
    One fix for that is to use your component cables (the red, blue, and green ones). They have the best quality HD-capable connection. But because they carry no sound, you also need to connect a set of standard red and white audio cables to the audio ports. If you have digital audio (usually an orange cable), you can connect it instead of the red and white audio cables.

Another option you can use, if you'd like to keep using the HDMI input from your set-top box with your Slingbox, is an inexpensive third-party product called the HDMI Adapter (or HDMI Splitter).

This third-party product (not sold by Sling Media) is very simple: it takes an HDMI signal from your set-top box, and converts it to Component video (and stereo audio). Using this product can help you in a couple of ways:

Sling Media Drivers

  • It offers Component video/stereo audio connections if you'd like to use that connection method, but your set-top box doesn't offer Component;
  • It can help if you're experiencing a 'blank screen' problem while streaming (either your home TV goes blank when you're streaming remotely, or certain programs don't appear).

The Frontier Factory HDMI Adapter product is easy to set up and requires no further attention once that's done. For more information, take a look at the product on Amazon.com:

Sling Media Driver Download

For more information on updating Slingbox Software and resolving the HDMI cable video issue, see the related articles linked below.

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